TQM in Small and Big Organizations

Abstract

An organizations flexibility, effectiveness and competitiveness can be improved through TQM. We can find a number of organization who have utilized TQM in order to achieve growth and cost effectiveness, we can also find some business that have not been so successful in realizing the benefit of TQM. There has been ample research done on the reason of the failure of TQM implementation in organizations and some of the reason for failure are quoted as: low employee involvement; no support from senior management and scarcity of resources. Whereas there are a number of other factors that have been covered by very few researchers, like lack of proper communication and handling of the transformation brought in the organization, improper training and awareness methods; that lead to failure of TQM in any organization. There were a number of studies done for evaluating the process of successful implementation of TQM in SMB manufacturing companies and this paper would cover such an exercise performed in three small companies. The areas where the implementation bought improvement were Administrative Procedures, Product Quality, Cost effectiveness and employee motivation, and the aspects that were still found to be weak were team building, continual improvement in quality and technical training.