IT Governance in Enterprise Resource Planning and Business Intelligence Systems Environment: a Conceptual Framework

Abstract

A large number of studies has been carried out on IT governance during the last decade, with the aim to support companies in implementing IT governance frameworks aligned with the business strategy. However, companies which create value and develop competitive advantage through an intensive use of Enterprise Resource Planning (ERP) and Business Intelligence Systems (BIS), should implement an IT governance framework tailored on Critical Success Factors (CSFs) of both systems. To organise the main studies on IT governance frameworks, as well as to support companies in designing (or reviewing) their IT governance framework by considering the CSFs of ERP and BIS, a conceptual framework is introduced and discussed. The insights arising from this study are supported by the literature and suggest that an IT governance framework should be designed by considering the ERP and BIS critical success factors, especially in companies whose success heavily depends on such systems.