Relationship between Information System and Information Overload. A Preliminary Analysis
DOI:
https://doi.org/10.24297/ijmit.v11i5.5669Keywords:
Information Overload, Information System, Information Technology, Decision-making processAbstract
The aim of this research is to investigate the role of information system in supporting companies to face with information overload. Specifically, the study provides an empirical analysis aimed to examine whether the quality of information systems is able to abate the negative effects of information overload/underload inside a company. Through a survey we assess the managerial feelings about the information overload (and underload) and the managerial assessment of the Information System (IS) quality. Preliminary empirical findings of our survey confirm, by performing a factor analysis, previous literature and suggest the items to be monitored for assessing the information underload and information overload phenomena and the dimensions to take into account for evaluating the IS quality, namely, information processing capacity, technical equipment and communication. Furthermore, results show that when the information underload increases, the information processing capacity of IS decreases and vice versa. This relation suggests that the IS quality could affect the information overload/underload phenomena.Downloads
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References
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Bertrand JWM, Muntslag DR. Production control in engineer-to-order firms. Int J Prod Econ. 1993;30:3–22.
Bettis-Outland H. Decision-making’s impact on organizational learning and information overload. J Bus Res. 2012;65(6):814–820.
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Caglio A. Enterprise Resource Planning systems and accountants: towards hybridization? Eur Account Rev. 2003 May 1;12(1):123–53.
Chandler JS. A multiple criteria approach for evaluating information systems. MIS Q. 1982;61–74.
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Feldman MS, March JG. Information in organizations as signal and symbol. Adm Sci Q. 1981;171–186.
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Gable GG. Integrating case study and survey research methods: an example in information systems. Eur J Inf Syst. 1994;3(2):112–26.
Galbraith JR. Organization design. Addison Wesley Publishing Company; 1977.
Gupta A, Sharda R. SIMONE: a simulator for interruptions and message overload in network environments. Int J Simul Process Model. 2008;4(3–4):237–247.
Hayton JC, Allen DG, Scarpello V. Factor retention decisions in exploratory factor analysis: A tutorial on parallel analysis. Organ Res Methods. 2004;7(2):191–205.
Hemp P. Death by information overload. Harv Bus Rev. 2009;87(9):83–89.
Hiltz SR, Turoff M. Structuring computer-mediated communication systems to avoid information overload. Commun ACM. 1985;28(7):680–689.
Hitt LM, Wu XZD. Investment in Enterprise Resource Planning: Business Impact and Productivity Measures. J Manag Inf Syst. 2002 Jul 1;19(1):71–98.
Hodge MH, Reid LS. The influence of similarity between relevant and irrelevant information upon a complex identification task. Percept Psychophys. 1971;10(4):193–196.
Kaiser HF. The application of electronic computers to factor analysis. Educ Psychol Meas [Internet]. 1960 [cited 2016 Jun 7]; Available from: http://psycnet.apa.org/psycinfo/1960-06772-001
Karr-Wisniewski P, Lu Y. When more is too much: Operationalizing technology overload and exploring its impact on knowledge worker productivity. Comput Hum Behav. 2010;26(5):1061–1072.
Kaufman H, Couzens M. Administrative Feedback: Monitoring Subordinates’ Behavior. 1973 [cited 2016 Aug 29]; Available from: http://eric.ed.gov/?id=ED083675
Kiley K. The cyberspace database information overload. Cat Age.
2005;12(9):56–59.
Kock N. Information overload and worker performance: a process-centered view. Knowl Process Manag. 2000;7(4):256.
Laudon KC, Laudon JP. Management Information Systems: Managing the Digital Firm. Pearson Education, Inc; 2006.
Malhotra NK. Reflections on the information overload paradigm in consumer decision making. J Consum Res. 1984;10(4):436.
Mauldin EG, Richtermeyer SB. An analysis of ERP annual report disclosures. Int J Account Inf Syst. 2004 Dec;5(4):395–416.
Meglio CE, Kleiner BH. Managing information overload. Ind Manag Data Syst. 1990;90(1):23–25.
Melchor MQ, Julián CP. The impact of the human element in the information systems quality for decision making and user satisfaction. J Comput Inf Syst. 2008;48(2):44–52.
Miller GA. The magical number seven, plus or minus two: Some limits on our capacity for processing information. Psychol Rev. 1994;101(2):343.
Milliken FJ. Perceiving and interpreting environmental change: An examination of college administrators’ interpretation of changing demographics. Acad Manage J. 1990;33(1):42–63.
Naylor JC, Clark RD. Intuitive inference strategies in interval learning tasks as a function of validity magnitude and sign. Organ Behav Hum Perform. 1968;3(4):378–399.
Nelson RR, Todd PA, Wixom BH. Antecedents of information and system quality: an empirical examination within the context of data warehousing. J Manag Inf Syst. 2005;21(4):199–235.
Nunnally JC, Bernstein IH. Psychometric theory. New York: McGraw-Hill; 1994.
Nystedt L. Consensus among judges as a function of amount of information. Educ Psychol Meas. 1974;34(1):91–101.
O’Reilly CA. Individuals and information overload in organizations: is more necessarily better? Acad Manage J. 1980;23(4):684–696.
Petter S, DeLone W, McLean ER. Information systems success: The quest for the independent variables. J Manag Inf Syst. 2013;29(4):7–62.
Pitt LF, Watson RT, Kavan CB. Service quality: a measure of information systems effectiveness. MIS Q. 1995;173–187.
Poston R, Grabski S. Financial impacts of enterprise resource planning implementations. Int J Account Inf Syst. 2001 Dec;2(4):271–94.
Power DJ, Sharda R, Burstein F. Decision support systems [Internet]. Wiley Online Library; 2015 [cited 2016 Aug 29]. Available from: http://onlinelibrary.wiley.com/doi/10.1002/9781118785317.weom070211/full
Quattrone P, Hopper T. What does organizational change mean? Speculations on a taken for granted category. Manag Account Res. 2001 Dec;12(4):403–35.
Robey D, Ross JW, Boudreau M-C. Learning to implement enterprise systems: An exploratory study of the dialectics of change. J Manag Inf Syst. 2002;19(1):17–46.
Schick AG, Gordon LA, Haka S. Information overload: A temporal approach. Account Organ Soc. 1990;15(3):199–220.
Schneider SC. Information overload: Causes and consequences. Hum Syst Manag. 1987;7(2):143–153.
Schroder HM, Driver MJ, Streufert S. Human information processing: Individuals and groups functioning in complex social situations [Internet]. Holt, Rinehart and Winston New York; 1967 [cited 2016 May 27]. Available from: http://library.wur.nl/WebQuery/clc/454030
Shim JP, Warkentin M, Courtney JF, Power DJ, Sharda R, Carlsson C. Past, present, and future of decision support technology. Decis Support Syst. 2002;33(2):111–126.
Simperl E, Thurlow I, Warren P, Dengler F, Davies J, Grobelnik M, et al. Overcoming information overload in the enterprise: the active approach. IEEE Internet Comput. 2010;14(6):39–46.
Snedecor GW, Cochran WG. Statistical Methods. 8 edition. Ames: Iowa State University Press; 1989. 503 p.
Speier C, Valacich JS, Vessey I. The influence of task interruption on individual decision making: An information overload perspective. Decis Sci. 1999;30(2):337–360.
Streufert SC. Effects of information relevance on decision making in complex environments. Mem Cognit. 1973;1(3):224–228.
Stvilia B, Twidale MB, Smith LC, Gasser L. Assessing Information Quality of a Community-Based Encyclopedia. In: IQ [Internet]. 2005 [cited 2016 Aug 29]. Available from: https://www.researchgate.net/profile/Michael_Twidale2/publication/200111339_Assessing_Information_Quality_of_a_Community-Based_Encyclopedia/links/00b7d517a7ed9bd3ab000000.pdf
Tarafdar M, Gupta A, Turel O. The dark side of information technology use. Inf Syst J. 2013;23(3):269–275.
Tarafdar M, Tu Q, Ragu-Nathan BS, Ragu-Nathan TS. The impact of technostress on role stress and productivity. J Manag Inf Syst. 2007;24(1):301–328.
Taylor RS. Value-added processes in the information life cycle. J Am Soc Inf Sci. 1982;33(5):341–346.
Turban E. Decision support and expert systems: management support systems [Internet]. Prentice Hall PTR; 1990 [cited 2016 Aug 29]. Available from: http://dl.acm.org/citation.cfm?id=542112
Tushman ML, Nadler DA. Information Processing as an Integrating Concept in Organizational Design. Acad Manage Rev. 1978;3(3):613–624.
Tushman ML. Technical Communication in research and Development Laboratories: The Impact of Project Work Characteristics. In: Academy of Management Proceedings
[Internet]. Academy of Management; 1977 [cited 2016 Aug 29]. p. 433–437. Available from: http://proceedings.aom.org/content/1977/1/433.short
Williams B, Brown T, Onsman A. Exploratory factor analysis: A five-step guide for novices. Australas J Paramed. 2012;8(3):1.
Ackoff RL. Management misinformation systems. Manag Sci. 1967;14(4):B–147.
Akin LK. Information overload: A multi-disciplinary explication and citation ranking within three selected disciplines: Library studies, psychology/psychiatry, and consumer science, 1960-1996. Texas Woman’s University; 1997.
Albrecht WD. LinkedIn For Accounting And Business Students. Am J Bus Educ AJBE. 2011 Sep 30;4(10):39–42.
Asemi A, Safari A, Zavareh AA. The role of management information system (MIS) and Decision support system (DSS) for manager’s decision making process. Int J Bus Manag. 2011;6(7):164.
Barjis J, Gupta A, Sharda R. Knowledge work and communication challenges in networked enterprises. Inf Syst Front. 2011;13(5):615–619.
Bera P. How colors in business dashboards affect users’ decision making. Commun ACM. 2016;59(4):50–57.
Bertrand JWM, Muntslag DR. Production control in engineer-to-order firms. Int J Prod Econ. 1993;30:3–22.
Bettis-Outland H. Decision-making’s impact on organizational learning and information overload. J Bus Res. 2012;65(6):814–820.
Brazel JF, Dang L. The Effect of ERP System Implementations on the Management of Earnings and Earnings Release Dates. J Inf Syst. 2008 Sep 1;22(2):1–21.
Caglio A. Enterprise Resource Planning systems and accountants: towards hybridization? Eur Account Rev. 2003 May 1;12(1):123–53.
Chandler JS. A multiple criteria approach for evaluating information systems. MIS Q. 1982;61–74.
Chapman CS, Kihn L-A. Information system integration, enabling control and performance. Account Organ Soc. 2009 Feb;34(2):151–69.
Connolly T. Information processing and decision making in organizations. New Dir Organ Behav. 1977;205:234.
Cooke DP, Peterson WJ. SAP implementation: strategies and results. In Conference Board; 1998 [cited 2015 Mar 8]. Available from: http://dl.acm.org/citation.cfm?id=551666
Corsi K, Rizzo D, Trucco S. Integrated-multi-layered information systems in engineer-to-order multinational business processes: managerial, accounting and organizational aspects. In: Accounting Information Systems for Decision Making [Internet]. Springer; 2013 [cited 2016 May 27]. p. 249–277. Available from: http://link.springer.com/chapter/10.1007/978-3-642-35761-9_15
DeLone WH, McLean ER. Information systems success: The quest for the dependent variable. Inf Syst Res. 1992;3(1):60–95.
Dillman DA. Mail and Internet Surveys: The Tailored Design Method. New York: Wiley; 2008.
Driver MJ, Mock TJ. Human information processing, decision style theory, and accounting information systems. Account Rev. 1975;50(3):490–508.
Duncan RB. Multiple decision-making structures in adapting to environmental uncertainty: The impact on organizational effectiveness. Hum Relat [Internet]. 1973 [cited 2016 Aug 29]; Available from: http://psycnet.apa.org/psycinfo/1974-10091-001
Edmunds A, Morris A. The problem of information overload in business organisations: a review of the literature. Int J Inf Manag. 2000;20(1):17–28.
Eppler MJ, Mengis J. The concept of information overload: A review of literature from organization science, accounting, marketing, MIS, and related disciplines. Inf Soc. 2004;20(5):325–344.
Feldman MS, March JG. Information in organizations as signal and symbol. Adm Sci Q. 1981;171–186.
Fischer G. Context-aware systems: the’right’information, at the’right’time, in the’right’place, in the’right’way, to the’right’person. In: Proceedings of the International Working Conference on Advanced Visual Interfaces [Internet]. ACM; 2012 [cited 2016 Aug 29]. p. 287–294. Available from: http://dl.acm.org/citation.cfm?id=2254611
Gable GG. Integrating case study and survey research methods: an example in information systems. Eur J Inf Syst. 1994;3(2):112–26.
Galbraith JR. Organization design. Addison Wesley Publishing Company; 1977.
Gupta A, Sharda R. SIMONE: a simulator for interruptions and message overload in network environments. Int J Simul Process Model. 2008;4(3–4):237–247.
Hayton JC, Allen DG, Scarpello V. Factor retention decisions in exploratory factor analysis: A tutorial on parallel analysis. Organ Res Methods. 2004;7(2):191–205.
Hemp P. Death by information overload. Harv Bus Rev. 2009;87(9):83–89.
Hiltz SR, Turoff M. Structuring computer-mediated communication systems to avoid information overload. Commun ACM. 1985;28(7):680–689.
Hitt LM, Wu XZD. Investment in Enterprise Resource Planning: Business Impact and Productivity Measures. J Manag Inf Syst. 2002 Jul 1;19(1):71–98.
Hodge MH, Reid LS. The influence of similarity between relevant and irrelevant information upon a complex identification task. Percept Psychophys. 1971;10(4):193–196.
Kaiser HF. The application of electronic computers to factor analysis. Educ Psychol Meas [Internet]. 1960 [cited 2016 Jun 7]; Available from: http://psycnet.apa.org/psycinfo/1960-06772-001
Karr-Wisniewski P, Lu Y. When more is too much: Operationalizing technology overload and exploring its impact on knowledge worker productivity. Comput Hum Behav. 2010;26(5):1061–1072.
Kaufman H, Couzens M. Administrative Feedback: Monitoring Subordinates’ Behavior. 1973 [cited 2016 Aug 29]; Available from: http://eric.ed.gov/?id=ED083675
Kiley K. The cyberspace database information overload. Cat Age.
2005;12(9):56–59.
Kock N. Information overload and worker performance: a process-centered view. Knowl Process Manag. 2000;7(4):256.
Laudon KC, Laudon JP. Management Information Systems: Managing the Digital Firm. Pearson Education, Inc; 2006.
Malhotra NK. Reflections on the information overload paradigm in consumer decision making. J Consum Res. 1984;10(4):436.
Mauldin EG, Richtermeyer SB. An analysis of ERP annual report disclosures. Int J Account Inf Syst. 2004 Dec;5(4):395–416.
Meglio CE, Kleiner BH. Managing information overload. Ind Manag Data Syst. 1990;90(1):23–25.
Melchor MQ, Julián CP. The impact of the human element in the information systems quality for decision making and user satisfaction. J Comput Inf Syst. 2008;48(2):44–52.
Miller GA. The magical number seven, plus or minus two: Some limits on our capacity for processing information. Psychol Rev. 1994;101(2):343.
Milliken FJ. Perceiving and interpreting environmental change: An examination of college administrators’ interpretation of changing demographics. Acad Manage J. 1990;33(1):42–63.
Naylor JC, Clark RD. Intuitive inference strategies in interval learning tasks as a function of validity magnitude and sign. Organ Behav Hum Perform. 1968;3(4):378–399.
Nelson RR, Todd PA, Wixom BH. Antecedents of information and system quality: an empirical examination within the context of data warehousing. J Manag Inf Syst. 2005;21(4):199–235.
Nunnally JC, Bernstein IH. Psychometric theory. New York: McGraw-Hill; 1994.
Nystedt L. Consensus among judges as a function of amount of information. Educ Psychol Meas. 1974;34(1):91–101.
O’Reilly CA. Individuals and information overload in organizations: is more necessarily better? Acad Manage J. 1980;23(4):684–696.
Petter S, DeLone W, McLean ER. Information systems success: The quest for the independent variables. J Manag Inf Syst. 2013;29(4):7–62.
Pitt LF, Watson RT, Kavan CB. Service quality: a measure of information systems effectiveness. MIS Q. 1995;173–187.
Poston R, Grabski S. Financial impacts of enterprise resource planning implementations. Int J Account Inf Syst. 2001 Dec;2(4):271–94.
Power DJ, Sharda R, Burstein F. Decision support systems [Internet]. Wiley Online Library; 2015 [cited 2016 Aug 29]. Available from: http://onlinelibrary.wiley.com/doi/10.1002/9781118785317.weom070211/full
Quattrone P, Hopper T. What does organizational change mean? Speculations on a taken for granted category. Manag Account Res. 2001 Dec;12(4):403–35.
Robey D, Ross JW, Boudreau M-C. Learning to implement enterprise systems: An exploratory study of the dialectics of change. J Manag Inf Syst. 2002;19(1):17–46.
Schick AG, Gordon LA, Haka S. Information overload: A temporal approach. Account Organ Soc. 1990;15(3):199–220.
Schneider SC. Information overload: Causes and consequences. Hum Syst Manag. 1987;7(2):143–153.
Schroder HM, Driver MJ, Streufert S. Human information processing: Individuals and groups functioning in complex social situations [Internet]. Holt, Rinehart and Winston New York; 1967 [cited 2016 May 27]. Available from: http://library.wur.nl/WebQuery/clc/454030
Shim JP, Warkentin M, Courtney JF, Power DJ, Sharda R, Carlsson C. Past, present, and future of decision support technology. Decis Support Syst. 2002;33(2):111–126.
Simperl E, Thurlow I, Warren P, Dengler F, Davies J, Grobelnik M, et al. Overcoming information overload in the enterprise: the active approach. IEEE Internet Comput. 2010;14(6):39–46.
Snedecor GW, Cochran WG. Statistical Methods. 8 edition. Ames: Iowa State University Press; 1989. 503 p.
Speier C, Valacich JS, Vessey I. The influence of task interruption on individual decision making: An information overload perspective. Decis Sci. 1999;30(2):337–360.
Streufert SC. Effects of information relevance on decision making in complex environments. Mem Cognit. 1973;1(3):224–228.
Stvilia B, Twidale MB, Smith LC, Gasser L. Assessing Information Quality of a Community-Based Encyclopedia. In: IQ [Internet]. 2005 [cited 2016 Aug 29]. Available from: https://www.researchgate.net/profile/Michael_Twidale2/publication/200111339_Assessing_Information_Quality_of_a_Community-Based_Encyclopedia/links/00b7d517a7ed9bd3ab000000.pdf
Tarafdar M, Gupta A, Turel O. The dark side of information technology use. Inf Syst J. 2013;23(3):269–275.
Tarafdar M, Tu Q, Ragu-Nathan BS, Ragu-Nathan TS. The impact of technostress on role stress and productivity. J Manag Inf Syst. 2007;24(1):301–328.
Taylor RS. Value-added processes in the information life cycle. J Am Soc Inf Sci. 1982;33(5):341–346.
Turban E. Decision support and expert systems: management support systems [Internet]. Prentice Hall PTR; 1990 [cited 2016 Aug 29]. Available from: http://dl.acm.org/citation.cfm?id=542112
Tushman ML, Nadler DA. Information Processing as an Integrating Concept in Organizational Design. Acad Manage Rev. 1978;3(3):613–624.
Tushman ML. Technical Communication in research and Development Laboratories: The Impact of Project Work Characteristics. In: Academy of Management Proceedings
[Internet]. Academy of Management; 1977 [cited 2016 Aug 29]. p. 433–437. Available from: http://proceedings.aom.org/content/1977/1/433.short
Williams B, Brown T, Onsman A. Exploratory factor analysis: A five-step guide for novices. Australas J Paramed. 2012;8(3):1.
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Published
2017-02-28
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Caserio, C., & Trucco, S. (2017). Relationship between Information System and Information Overload. A Preliminary Analysis. INTERNATIONAL JOURNAL OF MANAGEMENT &Amp; INFORMATION TECHNOLOGY, 11(5), 3040–3050. https://doi.org/10.24297/ijmit.v11i5.5669
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