Validation of DeLone and McLean model to analyze decision support systems success in the banking sector of Oman
DOI:
https://doi.org/10.24297/ijct.v13i12.5280Keywords:
DeLone and McLean model, decision support system, system quality, information quality, system use, user satisfaction, individual impact.Abstract
The main objective of this paper is to investigate empirically the validity of DeLone and McLean model in measuring the decision support system success in the banking sector of Oman. Data was collected from decision support system users working in the banks of Oman. Data analysis was done using Structural Equation Modelling (SEM) through smartPLS 2.0. The results of the study showed that system quality and information quality has no influence on system use, system quality and information quality has influence on user satisfaction, system use had no influence on user satisfaction, user satisfaction has no influence on system use, system use had no influence on individual impact, individual impact has no influence on system use, user satisfaction has influence on individual impact and individual impact has influence on user satisfaction.Downloads
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References
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[11] Parasuraman, A. 1988. SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, vol. 64, no. 1, pp.12-40. [12] Seddon, P.B., and Yip, S. K. 1992. An empirical evaluation of User Information Satisfaction (UIS) Measures for Use with General Ledger Account Software. Journal of Information Systems,pp.75-92. [13] Seddon, P.B., and Kiew, M.-Y. 1994. A Partial Test and Development of the DeLone and McLean Model of Is Success. Proceedings of the 15th International Conference on Information Systems (ICIS 94). Vancouver, Canada: pp. 99-110. [14] Seddon, P. B. 1997. A respecification and extension of the DeLone and McLean model of IS success. Information Systems Research, vol. 8, no. 3,pp. 240-253. [15]Segars, A. H. 1997. Assessing the unidimensionality of measurement: A paradigm and illustration within the context of information systems research. Omega,vol. 25, no. 1, pp.107--121. [16]Tanya, McGill, Hobbs Valerie, and Klobas Jane. 2003. User developed applications and information systems success: A test of DeLone and McLean's model. Information Resources Management Journal, vol. 16, no. 1,pp. 24-45.
[17] Torkzadeh, G., and W. J. Doll. 1999. The development of a tool for measuring the perceived impact of information technology on work. Omega, International journal of management science, vol. 27, no. 3,pp. 327-339.
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Published
2014-10-18
How to Cite
Manchanda, A., & Mukherjee, D. S. (2014). Validation of DeLone and McLean model to analyze decision support systems success in the banking sector of Oman. INTERNATIONAL JOURNAL OF COMPUTERS &Amp; TECHNOLOGY, 13(12), 5210–5221. https://doi.org/10.24297/ijct.v13i12.5280
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