A Method for the Sustainable Documentation of Operations Processes in Parcel Distribution Centers


  • Melanie Dragestein
  • Jurgen Jung Frankfurt University of Applied Sciences
  • Andreas Gadatsch
  • Ilja Kogan




Business Processes, Parcel logistics, logistics, domain-specific language, modeling method


There is often no common understanding on operational processes in logistics companies as they are not properly documented. Hence, people execute the same process differently and training is conducted by experienced operators on an ad-hoc basis. Furthermore, continuous process improvement is hampered as neither the ideal process nor current issues in as-is processes are visible. A major reason for the missing documentation is the complexity of existing business process modelling languages. Modelling experts are required for initially describing the processes and also for updating the models after process changes. Furthermore, operations people are usually not used to read complex process models in EPCs or BPMN diagrams. In order to overcome these limitations, a domain-specific modelling language which facilitates maintaining up-to-date process models has been designed with a large logistics company in Germany. The paper at hand briefly describes this language and illustrates the method on how to apply it in operations environments. 


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How to Cite

Dragestein, M., Jung, J., Gadatsch, A., & Kogan, I. (2018). A Method for the Sustainable Documentation of Operations Processes in Parcel Distribution Centers. INTERNATIONAL JOURNAL OF MANAGEMENT &Amp; INFORMATION TECHNOLOGY, 13, 3222–3234. https://doi.org/10.24297/ijmit.v13i1.7233