A Method for the Sustainable Documentation of Operations Processes in Parcel Distribution Centers
DOI:
https://doi.org/10.24297/ijmit.v13i1.7233Keywords:
Business Processes, Parcel logistics, logistics, domain-specific language, modeling methodAbstract
There is often no common understanding on operational processes in logistics companies as they are not properly documented. Hence, people execute the same process differently and training is conducted by experienced operators on an ad-hoc basis. Furthermore, continuous process improvement is hampered as neither the ideal process nor current issues in as-is processes are visible. A major reason for the missing documentation is the complexity of existing business process modelling languages. Modelling experts are required for initially describing the processes and also for updating the models after process changes. Furthermore, operations people are usually not used to read complex process models in EPCs or BPMN diagrams. In order to overcome these limitations, a domain-specific modelling language which facilitates maintaining up-to-date process models has been designed with a large logistics company in Germany. The paper at hand briefly describes this language and illustrates the method on how to apply it in operations environments.
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2) Allweyer, T.: Geschäftsprozessmanagement – Strategie, Entwurf, Implementierung, Controlling, W3L-Verlag (2005)
3) Gadatsch, A.: Grundkurs Geschäftsprozess-Management: Analyse, Modellierung, Optimierung und Controlling von Prozessen, Springer Vieweg, 8th edition (2017)
4) Abuhav, I.: ISO 9001:2015 – A Complete Guide to Quality Management Systems, Taylor & Francis (2017)
5) Harrington, J., Mignos, Ch., Charon, R., Voehl, F.: The Lean Six Sigma Handbook: Tools and Methods for Process Improvement, Taylor & Francis (2013)
6) Dumas, M.; La Rosa, M.; Mendling, J.; Reijers, H. A.: Fundamentals of Business Process Management, Springer, 2013
7) Frank, U.: Outline a method for designing domain-specific modeling languages, ICB-Research Report, No. 42, University Duisburg-Essen (2010)
http://www.icb.uni-due.de/fileadmin/ICB/research/research_reports/ICB-Report_No43.pdf
8) Frank, U.: Some Guidelines for the Conception of Domain-Specific Modelling Languages - Information Systems and Enterprise Modelling, pp. 93, Duisburg (2011), cs.emis.de/LNI/Proceedings/Proceedings190/93.pdf (Accessed: 03.04.2016)
9) Heß, M.: Entwicklung einer Methode zur Modellierung medizinischer Leitlinien und klinischer Behandlungspfade – Anwendung am Beispiel der Diagnostik und Therapiestrategie der Weichteilsarkomen, University Duisburg-Essen (2008)
10) Frank, U., et al.: ITML: A Domain-Specific Modeling Language for Supporting Business Driven IT Management, In: Proceedings of the 9th OOPSLA workshop on domain-specific modelling (DSM), Helsinki, 2009
11) Sharp, A., McDermott, P.: Workflow Modelling – Tools for Process Improvement and Applications Development, Artech House, 2nd Edition (2009)
12) Champy, J., Hammer, M.: Reengineering the Corporation: A Manifesto for Business Revolution, Nicholas Brealey Publishing, 3rd Edition (2001)
13) Gulden, J.: Towards a Generalized Notation of Audio as Part of the Contrete Syntax of Business Process Modeling Languages, in: Fournier, F.; Mendling, J.: Business Process Management Workshops, BPM 2014 International Workshops, Eindhoven, The Netherlands, September 7-8, 2014, Revised Papers, Lecture Notes in Business Information Processing, Heidelberg et al., 2015, pp. 420-425, DOI 10.1007/978-3-319-15895-2
14) ter Hoftstede, A., Proper, H.: How to Formalize it? Formalization Principles for Information Systems Development Methods. Information and Software technology, 40(10), pp. 519—540, 2998
15) Drägestein, M.: Entwurf und Anwendung einer domänenspezifischen Modellierungssprache für operative Prozesse der DHL eCommerce. Bachelor Thesis, Hochschule Bonn-Rhein-Sieg, 2016
16) Rosemann, M.; Schwegmann, A., Delfmann, P.: Vorbereitung der Prozessmodellierung, In: Becker, J. et al.: Prozessmanagement, Berlin Heidelberg (2012)
17) Mooney, P.: The Transformation Roadmap: Accelerating Organisation Change. Oak Tree Press, 2012
18) Mahal, A.: Facilitator's and Trainer's Toolkit: Engage and Energize Participants for Success in Meetings, Classes, and Workshops, Technics Publications, 2014
19) Kotter, J.: Leading Change. With a new preface by the author. Harvard Business Review Press, 2012
20) Scheer, A.-W.: ARIS – Modellierungsmethoden, Metamodelle, Anwendungen, Berlin (2001)
21) Freund, J., Rücker, B.: Praxishandbuch BPMN 2.0, Hanser (2012)
22) Frank, U.: Multi-Perspective Enterprise Modeling (MEMO): Conceptual Framework and Modeling Languages, In: Proceedings of the Hawaii International Conference on System Science (HICSS-35), Honolulu (2002)
23) Fowler, M.: Domain-specific Languages. Addison-Wesley, 2011
24) Voelter, M.: DSL Engineering: Designing, Implementing and Using Domain-Specific Languages. 2013
25) Kelly, S., Tolvanen, J.-P.: Domain-Specific Modeling: Enabling Full Code Generation, Hoboken (2008)
26) Becker, J., et al.: Bausteinbasierte Modellierung von Prozesslandschaften mit der PICTURE-Methode am Beispiel der Universitätsverwaltung Münster, WIRTSCHAFTSINFORMATIK No. 49 4 (2007),
27) Kirchner, L.: Entwurf einer Modellierungssprache zur Unterstützung der Aufgaben des IT-Managements: Grundlagen, Anforderungen und Metamodell, ICB-Research Report, No. 11 (2007),
28) Heß, M., et al.: A Domain-specific Modelling Language for Clinical Pathways in the Realm of Multi-perspective Hospital Modelling, ECIS 2015 Completed Research Papers. Paper 77 (2015), http://aisel.aisnet.org/ecis2015_cr/77/ (Accessed: 13.04.2016)
29) Huan, S., Sheoran, S., Wang, G.: A review and analysis of supply chain operations reference (SCOR) model. Supply Chain Management: An International Journal, Vol. 9 Issue: 1, pp.23-29 (2004)
30) Harmon, P.: Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2nd edition, Morgan Kaufmann, 2007
31) Pittke, F. Leopold, H., Mendling, J.: When Language Meets Language: Anti Patterns Resulting from Mixing Natural and Modeling Language. In: Business Process Management Workshops, Springer 2015, pp. 118—129
32) Höfferer, P.: Achieving Business Process Model Interoperability Using Metamodels and Ontologies. In: Proceedings of the 15th European Conference on Information Systems (ECIS 2007), St. Gallen, Switzerland, pp. 1620-1631
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Published
2018-04-30
How to Cite
Dragestein, M., Jung, J., Gadatsch, A., & Kogan, I. (2018). A Method for the Sustainable Documentation of Operations Processes in Parcel Distribution Centers. INTERNATIONAL JOURNAL OF MANAGEMENT &Amp; INFORMATION TECHNOLOGY, 13, 3222–3234. https://doi.org/10.24297/ijmit.v13i1.7233
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