The effect of using collaborative technology on the banking knowledge management: case of Tunisian banks with mixed capital

Abstract

This study examines the influence of using collaborative technology (Groupware) on knowledge management (KM) process (capture, storage, dissemination and reuse of knowledge). Based on a survey of 272 front office Tunisian agents working in Tunisian banks with mixed capital, this study uses a structural equation modeling (SEM) approach to investigate the research model. The results showed that the adoption of Groupware in Tunisian banks with mixed capital is influenced by the facilitating conditions, the social influence and the expected performance. In addition, results revealed that the usage of this technology, by the front office agents, was significantly associated with capture, storage and the reuse of knowledge. However, the Groupware use did not significantly influence the knowledge dissemination. Given the importance of Groupware implementation as a knowledge management system, the findings of this study are designed to help bank managers or policy-makers in formulating appropriate organizational policies enabling them to enhance knowledge management implementation.