Critical Success Factors influencing Web-Based Decision Support Systems in Online Shopping Context

Abstract

Web-based decision support systems are increasingly used over the past years. However, few studies have been conducted on evaluation of web-based decision support systems especially in the field of online shopping. This paper attempts to explore the critical success factors that influence decision making satisfaction in online shopping context by providing a conceptual model for this purpose. Although there are various factors which contribute in making online shopping decisions but this study focuses on five factors i.e. web site quality, data quality, knowledge management, decision making satisfaction, and perceived net benefit. Also, this research will use existing models that explain and predict information systems success. However, these success models need to be updated to recurrent industry developments since the updating existing IS success models, a better understanding of web-based DSS practitioner success can be achieved.