Castelli, Marco, Marco Comerio, and Marco Cremaschi. “Towards the Definition of Value-Added Services for Citizens: a New Model for the Description of Public Administration Services”. INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 4, no. 1 (June 30, 2013): 166–173. Accessed July 22, 2024. https://rajpub.com/index.php/ijmit/article/view/4635.