Jaafar, N. H., and M. S. Ahmad. “An Agent-Based Negotiation Model Selector for Managing Negotiation Processes in Corrective and Preventive Actions: A Conceptual Framework”. INTERNATIONAL JOURNAL OF MANAGEMENT &Amp; INFORMATION TECHNOLOGY, vol. 5, no. 2, Aug. 2013, pp. 478-82, doi:10.24297/ijmit.v5i2.763.