FRANCA, I. N.; AGU, O. Queuing Model For Effective Customer Service Delivery In The Banking Industry: A Study Of Union Bank PLC In Enugu Metropolis. INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY, [S. l.], v. 7, n. 3, p. 1142–1154, 2013. DOI: 10.24297/ijmit.v7i3.701. Disponível em: https://rajpub.com/index.php/ijmit/article/view/701. Acesso em: 16 may. 2024.