BAKHTIARI, shaghayegh. Applying GQM method in Balanced Scorecard System for Iranian university performance appraisal: Case Study. INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY, [S. l.], v. 2, n. 1, p. 46–55, 2012. DOI: 10.24297/ijmit.v2i1.1409. Disponível em: https://rajpub.com/index.php/ijmit/article/view/1409. Acesso em: 20 may. 2024.