CASTELLI, M.; COMERIO, M.; CREMASCHI, M. Towards the Definition of Value-added Services for Citizens: a New Model for the Description of Public Administration Services. INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY, [S. l.], v. 4, n. 1, p. 166–173, 2013. DOI: 10.24297/ijmit.v4i1.4635. Disponível em: https://rajpub.com/index.php/ijmit/article/view/4635. Acesso em: 22 jul. 2024.